• Fire safety procedures
• Annual house inspections
• RAS compliance
• Advice on unsocial behaviour problems
• Tenancy agreement set-up
• Tenancy agreement compliance
• Property vacancy admin
• RAS procedures and admin
• RAS tenant applications support

• Liaison with Local Authority
• Liaison with Housing Department and the ICSH
• Central Communication services
• Assistance with Charity, Legal and Regulatory compliance
• Rent monitoring
• Rent increases
• Rent reviews
• Rent arrears/repayment plans
• Rent reporting

*Association Management services:

• Administration
• Maintenance
• Insurance
• Book-keeping and accounts
• Regulation reporting

• Governance
• Charity compliance
• RTB compliance
• Water and Property issues
• Corporate compliance

*Housing Associations as members avail of both general and rent management services. Members may decide to avail of the association management service. If so, Voluntary Housing Support Services reports to the housing association which stays in place to oversee and monitor activities. The voluntary housing association board of directors retains full powers for approval of tenancies, maintenance, expenditure, reserves and future development at all times.